Switching Mobile Operators: Key Things to Consider

Are you thinking about changing your mobile provider? Before you take the leap, it’s important to consider a few key points to make sure the process goes as smoothly as possible. In this article, we’ll walk you through the most important aspects to keep in mind when switching to a new operator.

Do You Want to Keep Your Mobile Number?

One of the main concerns for most users when switching mobile operators is keeping their current number. It can be a real hassle to change numbers and notify all your contacts. Fortunately, number portability is now a standard and very simple process across all carriers.

What Is Number Portability?

Number portability is the process that allows you to keep your current phone number when you switch to a new mobile provider. That means you won’t have to share a new number with all your contacts.

Do You Need to Cancel Your Old Contract?

No, you don’t. When you request number portability, your new operator handles the entire process, including cancelling your previous contract.

Do You Have a Contract Commitment?

Some mobile companies set minimum contract terms linked to promotions, device installment plans, or specific services. If that’s your case, pay attention.

Can You Switch Operators While Under Contract?

Yes, you can change operators even if you still have a contract commitment. However, you might need to pay a penalty fee for ending your contract early. Be sure to review the terms of your current contract before switching.

How Long Does Number Portability Take?

The portability process usually takes 1 to 2 business days. During that time, you might experience a brief service interruption while the switch is completed.

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Common Issues When Switching Operators

Although the process is generally straightforward, sometimes a few issues can arise:

Delays: Portability can sometimes take longer than expected due to technical or administrative issues. The most common reason is providing incorrect account holder information. Make sure the data on your portability request matches exactly what your current operator has on record—use your latest bill as a reference. Delays can also happen due to system overloads or communication errors between carriers.

Service interruption: You might experience a short downtime while your number is transferred—usually just a few hours overnight. Be prepared for this short period without service, especially if you rely on your phone for work or emergencies. Some people choose to have a backup phone during this transition.

Billing: Make sure to pay any outstanding balance with your current provider to avoid issues during portability. Operators can reject a portability request if you have unpaid bills. You may also receive a final invoice from your old operator that includes prorated charges or early termination fees if applicable. Review this final bill carefully to ensure all charges are correct.

Compare Mobile Plans Before Switching

Before deciding on a new operator, it’s important to compare different plans and offers. At Olin, we offer a wide range of mobile tariffs tailored to your needs, all with excellent value for money.

And if you combine one of our mobile plans with broadband, you’ll enjoy exclusive discounts and unbeatable connectivity.

In Summary

Switching mobile operators might seem complicated, but if you keep these tips in mind, you’ll see it’s easier than it looks. Remember to check if you have a contract commitment, compare the available plans, and request number portability if you want to keep your current number.

At Olin, we’re here to help you every step of the way. Check out our mobile and broadband plans and discover how we can offer you the best connectivity experience. Don’t wait any longer to make the switch!

Complete Connectivity for Your Home

When you combine our broadband and mobile services, you can boost your experience with our WiFi Coverage+ service, powered by WiFi Mesh technology. It ensures strong signal coverage in every corner of your home—perfect for families with multiple connected devices or large houses where traditional WiFi doesn’t reach properly.

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